CARE

Our pieces are fine and delicate, a personal symbol created from precious metals and stones. They are special so please handle and wear with care to improve its longevity. Our enamel is hand-picked in colour and hand-painted onto each piece.  Our rings are fine and delicate.  This makes our enamel beautiful, but fragile.  Please take care when wearing your ring, or wear it only on special occasions. Do not swim, bathe or shower in your jewellery and avoid exposure to household bleach and any unnecessary heat and moisture where possible. Between professional servicing, we recommend maintaining your piece by gently cleaning with a non-abrasive jewellery cloth or warm soapy water.

SIZING

ORDERS

Orders are processed and shipped Monday to Friday from 10:00AM to 6:00PM. Shipping of orders normally takes up to 5 business days. Once processed and shipped you will receive an email confirmation with tracking details. Please email store@jordanaskill.com for any expediting requests.

USA SHIPMENTS

Shipping at this time is Complimentary.

USA shipping of orders normally takes 5 business days. Please email store@jordanaskill.com for any expediting requests.

We ship via Ups and FedEx, and all packages are insured while in transit to the delivery address. Once delivered, packages are no longer covered by our insurance. 

Orders may not be shipped to P.O. Boxes or APO/FPO addresses. Please email  store@jordanaskill.com if you’d like your order shipped to a P.O. Box or APO/FPO address and we will do our best to accommodate your request. 

INTERNATIONAL SHIPMENTS

International shipping at this time is complimentary.

Shipments are currently available worldwide. International shipping of orders normally takes 2 to 3 weeks.

Please email store@jordanaskill.com for any expediting requests.

All Australian orders will take around 5 business days. Depending on product availability.

We ship via Ups and FedEx, and all packages are insured while in transit to the delivery address. Once delivered, packages are no longer covered by our insurance. 

SPECIAL ORDERS

Select pieces from our online shop are available by special order only. For these pieces, shipping will generally be 6-8 weeks following your order confirmation. 100% pre-payment is required, and following payment, no changes to your order, or returns can be accepted.  Should you have any questions regarding these pieces or should you like to schedule a visit to our studio, please contact us at store@jordanaskill.com.

RETURNS

For all returns and exchanges please contact store@jordanaskill.com for authorization and further instructions.

We accept exchanges within 10 days of the purchase date for USA orders and within 30 days of the purchase date for International orders, only for items in original and unworn condition.  The purchase date is the date you place the order, and is day 1. We consider returns on a case by case basis.

We do not refund original shipping charges, and we do not pay for returns or exchanges to be shipped back to us.  Customers will be responsible for all return shipping and re-shipping costs when issuing an exchange.

Returns are assessed by a case by case basis.

All custom, promotional, one of a kind, or sale items are final sale, and may not be returned or exchanged.

We do not accept returns or exchanges on any items that appear to have been worn, and we reserve the right to deny any unreasonable returns or exchanges at our sole discretion.

REPAIRS

Should any damage occur, we offer complimentary repairs within 3 months of purchase. If damage occurs after 3 months we will assess damage on a case by case basis. Please follow our care instructions as all items are delicate and individually hand crafted.

For all repair inquiries please email store@jordanaskill.com.  Please include your name, description of damage, photo of damage, and proof of purchase.  If we are able to repair your item we will provide further instructions.

All of our pieces come with care instructions and should be adhered too. For more information please see the Care section at the top of this page.  Please note the wear and tear in the course of normal use is not considered a manufacturing fault.  Repairs will be assessed on a case-by-case basis, and may incur charges.